Shipping policy
11/17 Online Dungeons & Dragons Drop Shipping Cost Detail: Origin Mead Cask, D20 Dice Towers, Origin Honey Barrel, and Origin Maple Barrel are each shipped with a flat rate shipping charge per external shipping box. Each external shipping box fits up to 3 of these items. These items may be combined in shipping boxes and the following shipping rates will apply:
1-3 items (0-18lbs) = $24.99 shipping
4-6 items (18.01-36lbs) = $44.99 shipping
7+ items (36.01+ lbs) = $64.99 shipping
*Tracking information for orders should be provided within 7–9 days of purchase.*
New Holland Merchandise Orders:
All orders are processed and shipped by hand at New Holland Brewing Company in Holland, Michigan.
- Average processing time: 3 business days.
- Average shipping time: 3-5 days.
- New Holland Ships to US only (48 contiguous states).
Shipping prices are by weight:
-
<.01lb - Free shipping
.01 - 5lbs - $9.99
5lbs -11lbs - $11.99
11lbs - 21Lbs - $13.99
21lbs and up - $15.99
*PLEASE NOTE THAT THESE SHIPPING PRICES ARE ONLY FOR MERCH ITEMS. NEW HOLLAND BEER & SPIRITS ORDERS HAVE INFORMATION BELOW.
Shipping carriers: UPS and USPS
If you have any questions or concerns, please reach out via email to onlineorders@newhollandbrew.com check up on the status of your order.
New Holland Beer & Spirits Orders:
Dragon's Milk x Dungeons & Dragons Coconut Rum Barrel Reserve Pre-Order Details:
Please note: This pre-order item will ship in late September/early October. Standard delivery can take 3-8 business days, depending on location. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery. Our product is being shipped by a 3rd party partner (AccelPay's retailer network). In the event there is a fulfillment delay, our customer service team will contact you via email. For questions about your pre-order please contact: onlineorders@newhollandbrew.com.
If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
➔ Orders only fulfill to the continental US only.
➔ Please note we cannot ship to a PO Box.
➔ Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
➔ Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
➔ Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.
➔ If your order contains both alcohol and merchandise, they will be sent in separate shipments.
➔ Delivery Attempts: Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.
➔ Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.
➔ Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:
◆ If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
◆ Original shipping cost is non-refundable.
◆ If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.