Refund policy

 

New Holland Merchandise Refund & Return Policy:

For order cancelations prior to shipping:

Please email onlineorders@newhollandbrew.com to request an order cancellation on an unshipped order.

For defective products:

When the product is incorrect, damaged by the carrier, or defective in another way:

You have 30 days from the time of receiving to contact us regarding damaged or defective product. Please email onlineorders@newhollandbrew.com for assistance. Please include a photo of the damage or defect.

Merchandise Returns or customer remorse:

When you purchased the wrong product, it doesn't fit, or you no longer want the item:

Returns on unused items are accepted within 30 days from the time of receiving for a full refund and must be returned by mail. Please return using the Self Serve Return via portal. Self Serve Return. Once you have submitted the returned for your item, you have 7 days to mail it back to us.

You are responsible for creating your own shipping return label and covering your own return shipping costs for your item(s). If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

All “last chance” and clearance items are FINAL SALE. There will be no returns, refunds, or exchanges for “last chance” and clearance items once purchase.

Item(s) and Order number to be sent back to the address below:
Merch Return #(your order number)
New Holland Brewing Co.
296 Roost Ave.
Holland, MI 49424 

Beer & Spirits Refund & Return Policy:

If you have ordered one of the beer & spirits products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, eCommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

➔ Can I change my order? Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

➔ Can I return my order? Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

➔ Can I cancel my order? Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

➔ Can I get a refund? We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

➔ What happens if my order arrives damaged? If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.