Frequently Asked Questions

How can I get order support?
First, check out our frequently asked questions below. If you still can't find your answer, for merchandise questions please contact and for beer & spirits questions please contact Please allow our team 2 to 3 business days to get back to you.

How do I check my order status or order tracking?
You will receive a shipping confirmation email with the shipment tracking number once the order ships. To check on your beer & spirits order you may also send an email to for additional help. Please allow our team 2 to 3 business days to get back to you.

What do I do if something is wrong with my order?
We apologize that your order didn't arrive in perfect condition. If you received a damaged or incorrect item, please notify us right away. We will assist you in arranging a return, replacement, refund, or credit. 

For issues with your merchandise orders please email with your order number, name, email address, and a brief explanation of the issue. 

For issues with your beer & spirits orders please email to with your order number, name, email address, a brief explanation of the issue and a picture of the defect/damage. 

Please allow our team 2 to 3 business days to get back to you.

How do I cancel or change my order?
Please carefully review your order before confirming and placing it. If you're placing an order for beer & spirits, we cannot guarantee that changes can be made before processing and shipping. To request changes, please email our customer service team at In the email please include your order number in the subject line. We will notify you by email to confirm if we can fulfill the request.

Who will ship my product?
In the United States, federal law establishes a three-tiered system for alcohol distribution. The first tier consists of producers or importers of alcohol products, who can only sell to the second tier, which comprises wholesale distributors. The second tier can then sell only to the third tier, comprised of licensed retailers, who are the sole entities permitted to sell alcohol products directly to the public.

When you place an order, it is forwarded to a licensed retailer within the AccelPay network (the third tier) for fulfillment. If the selected retailer does not have the product in stock, they may need to wait for a shipment from the wholesale distributor (the second tier), who in turn may need to wait for a shipment from the producer or importer (the first tier). Delays in shipping an order, often stem from delays within the first or second tier of this three-tiered system.

Once the retailer has the product available, they ship your order using ground shipping. Typically, most orders ship within 5 business days.

What is the turnaround time between placing an order and receiving the order?
Orders typically take between 4 to 8 days from order date, depending on where you are located. Our retail partners fulfill within 1-3 business days and ground shipping is typically 3-5 days.

Can I track my order once it is shipped?
Yes! Once your order has been shipped you will receive an email with the order and tracking number.

Do I have to be at home to receive my order?
Yes, someone 21 or older with a valid ID must be available to sign for the beer & spirits.

Where do you ship?
Our retail partners can fulfill orders all over the United States except for the following states: AL, AK, AR, HI, IA, MS, UT.

Can I have my order shipped to a PO Box?
At this time we cannot ship orders to PO Boxes. All orders require someone 21 or older with a valid ID to sign for the beer & spirits.